Supplier complaint process.
We have introduced a photo mat to the supplier complaint process.
This is so that when you are taking photos, we can accurately see the size of the products that you are
not happy with, and wish to return to suppliers for credit, we use the exact same mat to spec all products
that we use.
The correct process to follow is,
1. Receive a product that you think is incorrect
2. Check the Specification sheet, there is a sheet for every product on the Hub (examples of these can be found
on the next few pages)
3. If the product you received is not to the correct standard, then you must take photos of it on the below mat
or on scales if the product is below weight
4. You then must complete the supplier return form (examples of these can be found on the next few pages)
5. You then must email the relevant supplier, cc your Area Chef and supplychain@theivy-collection.com this email
is monitored for the same issue across the estate, then the procurement team can escalate it, if the issue you
have reported is also reported in many other sites across the group
6. It's very important that we report all issues on the day of delivery straight away and consistently check all
products are up to the correct Ivy/Ivy Asia Standard.