Expectations within our restaurants.
The list below highlights conduct we expect of you whilst in our restaurant. This will help you in your
training so you can focus on the right areas. If you are unsure about anything please do ask, as this is the
only way we can help and support you.
Lead by example
- Live by our standards.
- Do as you say.
- Give praise when praise should be given.
- Encourage others to think for themselves.
- Prepare before going into a briefing.
- Have sound product knowledge.
Engage with your team
- Show respect towards your staff.
- Have an open ear for their problems.
- Be fair with the team without favouring a team member.
- Gain the teams respect.
- Communicate effectively with the team.
- Support your team.
Pay attention to detail
- Ensure the staff look their best at all time.
- Ensure product knowledge is absolute.
- Fix problems.
- Take action when food and/or service is not up to standard.
- Ensure the kitchen is always clean, safe and organized.
- Ensure all legal and company requirements and regulations are met.
Keen to be part
of the business
- Be hands on.
- Ask lots of question.
- Ask for feedback from the team.
- Show interest in the team and the restaurant.
- Look for things to do and improve.
- Share existing knowledge.
Busy vs. quiet
- Support the team when busy.
- Adhere to our standards even when busy.
- Communicate with other managers to ensure smooth service.
- Communicate with the FOH in a professional manner.
- Cope with the workload and manage your time effectively.
- Engage the staff when it is quiet.
Confidence
- Portray confidence during the shift
- Feel comfortable to admit when unsure about something
- Does the team trust you in your decision making?