You must also make sure that you know who to get in
touch with or what to do for each point below. Find the
answers and note them down.
• Strong smell of gas/no gas
• Water leak
• Fire alarm during service
• Power cut in the restaurant
• Chef office phone goes down
• Internet goes down
• Stoves or electrical equipment not working
• Comtrex has gone down
• You notice pests in the kitchen
Crisis management - what to do?
There are many, many things that can go wrong in a restaurant that are impossible to prepare for; the
most important thing is how efficiently we deal with issues as they arise.
Below are things that tend to happen at some point in most restaurants; have a think of how you would deal with
these different scenarios so you are never unprepared when they do occur.